Privacy policy

Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us.

  • Names; phone numbers; email addresses; mailing addresses; billing addresses; debit/credit card numbers; contact preferences; contact or authentication data.

Health Information

Given the nature of our products, we may collect health-related information regarding your skin or hair condition, such as:

  • Information regarding skin type, hair texture, or concerns.

  • Details provided in quizzes or customer surveys.

  • Information related to adverse reactions or feedback on Lustrée products.

Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate the website.

  • Device and usage information

  • IP address and browser characteristics

  • Operating system and language preferences

  • Referring URLs and location data

  • Country, location, and information about how and when you use our website.12

     

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

     

  • Communicate with you about your account or orders.

     

  • Send you marketing and promotional communications.

     

  • Deliver targeted advertising to you.

  • Administer contests and sweepstakes.

  • Improve our website and products.

  • Analyze usage trends and preferences.

3. Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

  • Payment processors (for secure transaction processing)

  • Shipping and logistics partners

  • Email marketing platforms

  • Customer support platforms

  • Marketing agencies

  • Analytics providers

Legal Requirements

We may disclose your information where we are legally required to do so.

  • Comply with applicable law, governmental requests, or judicial proceedings.

  • Protect the rights, property, and safety of Lustrée.

  • Investigate fraud.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Security

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access to your personal information.

  • Correction of inaccurate information.

  • Deletion of your personal information.

  • Portability of your data.

  • Restriction or objection to processing specific data.

  • Right to withdraw consent (e.g., opting out of marketing).

To exercise these rights, please contact us at contact.lustree@gmail.com.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to:

  • Access or store information.

  • Keep you logged in.

  • Analyze traffic and trends.

  • Deliver advertisements aligned with your interests.

You can set your browser to remove or reject cookies, but this could affect certain features or services of our website.

7. Marketing Communications

You can opt-out of our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send.

  • Clicking the unsubscribe link in emails.

     

  • Replying "STOP" to SMS messages.

     

  • Contacting us directly to be removed.

     

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Lustrée. We are not responsible for the privacy practices of such third parties.

9. International Data Transfers

Your information may be transferred to, stored, and processed in a country other than your own. We will ensure appropriate safeguards are in place.

10. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

11. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

12. California Privacy Rights

California residents may have specific rights regarding their personal information under the CCPA, including the right to:

  • Request categories of information collected.

  • Request deletion of personal information.

  • Opt-out of the sale of personal information.

  • Non-discrimination for exercising rights.

13. Changes to This Privacy Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

14. TEXT MESSAGE PROGRAM

By consenting to Lustrée’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from or contact us at info@trylustree.com.

 

Contact Information2021

If you have questions or comments about this policy, you may email us at info@trylustree.com. 

Lustrée

3135 Bd Moïse-Vincent2930313233

Saint-Hubert, Q34C J3Z 0G735363738